HORRIFIC EXPERIENCE WITH DEBONAIRS PIZZA SA

On the 28-06-2020 i contacted debonairs to place an order... The lady that i spoke to was not helpful at all... By her tone on the call it seemed as she was foccused on something else rather than the call... I had attempted to place my order about 5 times after being cut off and yes this really frustrated my husband and i.. When we had spoken to the last lady Out of frustration my husband swore the lady and hung up as we couldnt waste anymore time placing an order. Thereafter we had forgotten the issue and today we see that there is a video post on facebook of our personal pictures and information with the CALL RECORDING stating that my husband was being ******...

This came as a shock to us as we didnt even bother about this issue therafter.

A third party agent messages my husband on Facebook stating he was wrong to swear the agent... Being human my husband passed an apology to the advisor aknowledging he was wrong and we were told that the apology is passed over and the video will be taken down...that is all we wanted initally as it was completely wrong to put a post on social media.

After a few days we see the post was not taken down so we had followed the correct process and contacted debonairs to make a complaint... Once again all we were told was what the agent did was wrong and we will get feedback..

2 days ago the post was removed and we had assumed that this matter was resolved..

Today we received a call from a police officer stating a case was opened up and a few minutes ago i received a call from the owner of the company Mr Gavin Hoff who has stated to my husband that he is disgusting and will be in serious trouble for what was done as a charge was opened up. As per the owner he was fully aware of what the agent had done!!!!

I had then called the owner again as i felt that the response received was inappropriate... I attempted to explain the situation from a customers point of view however i got no where on the call as he kept cutting me off ans did not want to acknowledge my side of the story eventually the owner had hung up.

I cannot seem to understand how can campanies be so negligent in allowing agents to locate and post personal information on social media..

I want to also mention that the number saved on their system is a very old number that is innactive for a year now. The information picked up would be my details however the agent had found some sort of ********** method to access my husbands information.

My experience with debonairs has been extremely unpleasant and i would like to inform everyone that please be careful when ordering with debonairs as they allow their staff to post personal stuff and call recordings of customers on social media.

I WILL NEVER USE DEBONAIRS AGAIN AND ACTION WILL BE TAKEN FOR BREACHING THE PROTECTION OF PERSONAL INFORMATION ACT (POPI ACT) ...