Horrific experience
I called debonairs king Fisher douglasdale for an order at 20.18 they informed me the order will take 45minutes to get to me, an hour passed and when i called to find out how far my order was they assured me that the driver was on his way
After waiting for another 44minutes i called the store to find out how far my order was since they had told me he was on it's way, I spoke to melusi who then told me that the pizza was STILL at the store because they had a shortage of drivers.
This is unacceptable!!! Now I am sitting with no food for the kids
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***