HORRIFIC EXPERIANCE AT DAINFERN DEBONAIRS!

<p>I cant believe an establishment such as Debonairs would have *********** workers managers and employees.</p> <p>Coming from a customer care backround I would expect nothing less than what I offer my clients.</p> <p>At this point I am so frustrated at how much time I have to put into such a simple complaint its unbelivelable.</p> <p>On a very cold Saturday night I decided to order in 9i stay less than 5 kms from debonair)</p> <p>I placed my call at 6:30pm for 2 large pizzas,during which I specifically asked to speak to the driver so I could explain my location(its tricky for some)but he assured me he had been to my house before so he knows where I stay.</p> <p>I was then assured they would be there shortly,after family complained about waiting, I then realized that an hour had passed and</p> <p>My pizza had not been delievered(and I recieved no call).I then called Debonairs to ask how far along they were..i was then told that</p> <p>They were very busy, so I asked why hadn’t I been informed of the delay,she said sorry and asked if I could please speak to the driver to confirm my location,</p> <p>This is when I really got upset not only had I wasted my time, on the first call to give directions it seems but now I should waste my own time and airtime to explain this again.i complained to the manager about the terrible service and she advised me that they would sort it out tomorrow by getting a manager to call me back,she then promised the driver would be there in less than 10 mins.</p> <p>I then waited another 35 mins before I was called and the driver AGAIN ASKED ME TO CONFIRM WHERE I STAY!!!!!!!!</p> <p>I then spent a further 20 mins calling the driver and trying to explain the location.</p> <p>Eventually my cousin and I WENT OUT IN THE ROAD AT 8:30 PM to see if I could spot him, luckily there was a driver that had just delivered Steers that I frantically stopped in the road and asked him to explain directions as I thought it would be better in his own language. The steers driver stayed with me until the other driver arrived.</p> <p>I then was handed my pizza,of which the INDICATOR WAS BLACK..</p> <p>I immediately made BOTH drivers aware and my driver sort of shrugged his shoulders.</p> <p>I was so exhausted and didn’t want to argue in the road so i thought I would pay and in any case a manager was getting back to me the next day so I would get my refund.</p> <p>NO MANAGER CALLED ME THE NEXT DAY OR THE DAY AFTER THAT OR THE DAY AFTER THAT.</p> <p>I then went to the store on Wednesday and asked to speak to a manager about what happened she then took my slip and said she would call me later.</p> <p>I waited for the call and about 4 hours later received a call from someone who did not introduce themselves and just said WE ARE SORRY.</p> <p>So I asked about what?she didn’t know and repeated again ‘we are sorry’. I obviously was not satisfied as at this point an apology is not sufficient.</p> <p>I then told her to first get her facts and tell me what she is sorry for as she truly didn’t know. And when she knew to call me and give proper customer service.</p> <p>Again NO ONE CALLED me back,I then called Debonairs complaints department and a “manager” by the name of Gibson gave me a call after 5 yesterday</p> <p>Also saying sorry.i asked him if he understood what his sorry for and what will be done he said he will give me a pizza with my next purchase. I asked him what made him think I would use his restaurant again..?????</p> <p>He then started mumbling so I asked him to call me when he was more organized and guess what??? Still no call up until now!</p> <p>I WONT EVER USE DEBONAIRS DAINFERN AGAIN AND I WOULD JUST LIKE TO BE RE-IMBUSTED for the ORDER THAT WAS SUPPOSE TO BE FREE.</p> <p>I WOULD LIKE TO ADD MY AIRTIME,TIME and FRUSTRATION to the bill but that is very far-fetched for any Debonair store I’m sure.</p> <p>I remember a time I had placed a order with Dominos and received 2 extra medium</p> <p>Pizzas for them being late (shocked)I hadn’t realized neither had complained about waiting about 20mins for my order at their restaurant!!!Thats customer satisfaction and service! My hope is for the store to get better customer service and better management.</p> <p> </p>