Horrific and terrifying customer service in your Banbury store

I'm still in disbelief with the customer experience I have received from Debonairs Banbury from 9th October and it's repeating again on the 1st December 2021, what is going on??? does this store no longer need customers to buy, if that's that the case please can the store close down, why will Debonairs run a mediocre franchise, honestly this is appalling and a disgrace to other Debonairs branches who are ding great.

1st of all on the 9th October 2021, I placed an order and waited for hours with no response or contact on what's happening on my order till 2 hours after on my app it showed that it has been delivered, how? where? no one bothered to notify me until I had to trace this order with an agent from your app on Facebook, it was a query to follow up till this day I have not received any response, fine I let it pass by, I made another order again yesterday 1st December 2021 at 10:28, waited till 10:48 and on the app, it showed a delivery guy by the name of Bongani come through to deliver and I waited, then at 11:00 again on the app it shows that my order is delivered, now again, who was it delivered to? how? now I eventually had to call the store to query on y order and the shock of my life to be disrespected by the so-called manager who said his name is Texas/Memory, the guy did not make sense, he explains something this is so senseless saying that "the driver is at the road on Malibongwe drive but he was at the complex at the same time" this guy does not know what is doing at all, his explanation not making logic sense, guys get a new manager, this guy is going to tarnish this franchise name, up until today he said he was explaining why the driver did not come through but I'm still puzzled because he said nothing, nothing at all, I even said there is a number to dial for the intercom which is on the address, I do not know what did this guy try to put up as an excuse to not see it.

Debonairs Banbury if you no longer need customers please close the branch down, let not go through tough times because of an order that I'm going to pay for, as it is the October order nobody has told me where did it disappear to and why??