HORRID AND DISGUSTING SERVICE AT DEBONAIRS

It all started when I decided to download the app on Saturday the 13/01/2018 since seeing the adverts made it interesting and then the curiosity of whether it does work then came next so I placed an order on Sunday 14/01/2018 and when my pizza arrived it looked as though it was something stuffed in a bog for some animal to eat and to top that off it was burnt, I took pictures but I unfortunately can't attach, I then went onto the website to log a query and I received a message with reference number 369976 on the 28/01/2018 (a week later) I then received a call from the store manager about the query and He promised that I would receive a 50% discount on my next order maybe that was to get me off the phone.

I placed another order on Sunday the 11/02/2018 and the driver was rude to me asking me for directions and threatening not to come and when he eventually got here my order didn't have the discount promised by the manager and there was a delivery free which was never there ( I didn't mind paying that) but I called and spoke to the same manager reminding him about the discount after having placed the order on the app and he now went back on his word and said that the discount I would have received had I come to the store instead of the app. I was charged more for the order too, I placed an online order which was R129.00 but I was charged individually for the meal which amount to more than what it said on the website and the internet. I didn't accept the order and sent it back but payed for the delivery. I called their headoffice again and logged a query and I was given reference number 376941 via text on Monday 12/02/2018 and promised a call from the store but nothing happened. I then received a call from the headoffice again on the 19/02/2018 asking if I'd received any correspondence with regards to my matter and I said no since I hasn't, I then received the same text message with the same reference 376941 and I was told to expect a call from the store again however to date 20/03/2018 I have not received any call.

I again went to the app on the 16/03/2018 to place an order at 20:55pm and my order arrived at 22:27 COLD, BURNT and squashed again like it was going to be fed to animals, I had kids that were hungry so this order I didn't send back besides what the hell was I going to feed them after having promised them pizza. I went onto the website AGAIN to log a query and I received a response text message with reference number 389803 on the 17/03/2018 at 09:32am and AGAIN no one has called or spoken to me since then. There are 2 reference numbers that are hanging, I have since hated eating pizza because Debonairs pizza serves people like animals..

Debonairs Pizza Brackenhurst is the WORST FOOD OUTLET I have ever come across, I am DISGUSTED, MAD AS HELL and APALLED in everyway possible. It deserves to be shut down!