Horrible service received from Debonairs

Horrible service last week you got my order wrong figured I would give you another chance today I placed an order at 18:10 at 19:40 I called Debonairs Westgate mall I was told my order is on its way out with the driver at 20:30 I call same story when I questioned the response I was told I would receive a call back not feedback yet when you call the call centre the agents just transfer the call this is the worst service I have ever received horrible customer experience