NM
Nyeleti M

1 reviews | Active since Sept 2016

03 Oct 2016, 09:04

Horrible Service Received

<p> These people keep telling me the same thing that they are busy,So I should understand. If you call that solving the problem Wow,I'll just order somewhere else next time because its like they don't want to offer us the best service. If they are busy why don't they notify their customers? I even asked how long it will take,he could have told me 2 hours. I will make sure my colleagues and I buy somewhere else. Debonairs was never like this I'm disappointed honestly.<br />They need to be prepared for such days since they told they are always busy on Wednesday's and Month end,I'm still waiting for them to take responsibility for what happened. They apologized but I still feel its not enough because its the second time in 1 week this incident happened. </p>

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply03 Oct 2016, 16:33
Official

Thank you very much for taking the time to report your experience with our Chillilanei branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs

Customer Care: 0861 DPIZZA (374992)