Horrible service from debonairs and they are *******.

01/04/2022, I made an online purchase from the debonairs app and paid using my card as always. Money was deducted but the driver said he can't give me the food because the till slip he had showed that I didn't pay. I called customer care and logged a query for investigation. 08/04/2022 I called to follow up and they referring me to the store. I checked my statement and noticed that the money has been deducted but was not processed. For Capitec to reverse my money debonairs must send the confirmation email that I did not receive the food and they didn't receive the payment. Twitter team has been apologising since Friday but nothing is done. Fikile(Alex mall store manager) is refusing to send this email, I selected the store as my choice of store when I ordered on the app. Their service is pathetic.