Horrible service for vhris hani branch

I placed an order on 14 De 2028 at 18:49 on line for delivery around 19;00 when i called the store to check my delivery i couldn't get through. I eventually called the customer service line & the lady i spoke to also couldn't get through to the store manager, I've paid for my order online & i want my refund!!! I am disappointed in the service i received because i got an sms confirming that the store received my order.