1 reviews | Active since Jul 2016
Horrible Service Delivery from Debonairs in protea gardens
<p>I ordered pizza at Debonairs at exactly 12:41 at Protea Gardens and called their branch to check how far my order my order was at around 30minutes. The lady who answered didn't even bother to check on my order she just told me that the driver is on the way and delivery takes 45minutes. After an hour still no sign of delivery I called their head office and I'm told I'll get called back by the manager. Only to receive a call from their driver at 13:56 asking me where I stay and telling me he just got back from doing other deliveries. Mind you I made an online payment and at 14:11 there is still no sign of my pizza. </p>
Thank you very much for taking the time to report your experience with our Protea Gardens Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Protea Gardens Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)