Horrible service Debonairs BENMORE

I am very unhappy with the consistent bad service from Debonairs BENMORE.I have bought pizza from here twice a week for the past 16 years.the service has declined terribly with bad delivery times such as 42 mins to one hour for a walking distance of 500 metres.the last time the driver took over 70 mins to deliver and had every excuse what the pizza was late, cold and all shaken up in the box.We forgave the store manager at the time and she promised better service.I hat the call center because they cannot do half and half split option and they charge 20 rand more than if I order directly from the store.Today I tried to order from my cellphone and the store manager Buhle refused to take my order insisting I go to the call center.I wasted R40 on prepaid airtime while on hold with call center.My son assisted by Placing same order online and paying twenty rand more which is abuse and robbing customer out of pocket.the pizza the gets delivered 45 mins later after I make at least 5 follow up calls.I called the call center to speak to manager two times and he was not available to take my complaint and the agents said he will call me back and Tabang never did.the service has dropped to horrific levels and is a disgrace to the Famous brands icon.We are overcharged then get bad service and it’s impossible to complain to HO to report and rectify.very unhappy and want refund for past two orders as compensation.ignore me and I will post this on Twitter and Facebook and other international websites to expose the bad service