horrible service

I ordered pizza at 12:45 today via the app and paid with my credit card. At 14:30 I phoned to find out where is my order and the lady told me that it's out on delivery already. At 15:35 I phoned again as surely it cannot take that long, just to be told that there is no order as the shop is not open...although the app indicated that it's open. He said he will phone me back. 5 min later another lady phoned and said that they cannot process my specific order can I please change it...when I got upset about the fact that I placed my order 3 hours ago, surely they could have told me about it...they had excuses about printers not working etc.

This was the worst experience I've ever had with no accountability by Debonairs...when I cancelled my order they sounded upset and said I will get a refund in 24 hours...but they were very quick to deduct it from my credit card.