1 reviews | Active since Sept 2019
Horrible Service at the Isipingo Debonairs.
Hi,
This is a complaint from a lost customer of Debonairs. By far this has been the worst customer service ever, after placing an order using the app the pizza arrived after 1 hour 25 minutes. The delivery guy didn't even have airtime to verify the address when he got lost, he sent 3 please call me message and I had to call and direct him. I don't understand how he even got lost when there is GPS these days, I don't even understand how the drivers have no airtime. Never will I order from Debonairs. Improve your service standards, for the money we pay it is completely unacceptable that we get mediocre service... You will lose more customers at this rate as you have now lost me. I may be a drop in the ocean but an ocean is made of many drops. I may be complaining but imagine how many have had to stomach this kind of service without saying a word. We spend our hard earned money on things that should make us happy and you have failed me dismally for that I would rather not support you any further. A good brand has gone to waste.
Kind regards Sibusiso
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
