Horrible service at Debonairs Tsakane Mall

I had the worst experience in Debonairs Tsakane Mall, I ordered pizza at 18:45 online & only received my order at 21:10 because of some ******** driver. The first time we went to the shop to check why was our order taking two hours... The funny thing is when we got there, we asked one of the drivers if they knew anything about our order but he referred us to the only cashier who busy. He was standing with the driver who had our order, because of ignorance and not taking time to listen his customer he didn't show any interest in what we had to say. We then decided to go after the driver, he called us to find out where was our house. He mentioned our street name, but when we told him that he was not at our house as we were waiting for him. He then hung up on us. My sister tried calling back, he kept on saying he was at our street of which he was not... My sister called him several times but his phone was going on voicemail. We then went back to the shop thinking he will go there as he was lost, but we got there first. We had to wait 20 minutes for him and when he arrived he didn't even show remorse about what had happened. He just kept quiet and gave my sister the pizza. Is that how customers are treated in nowadays??? If you feel you don't need our business rather close your shops and sell to people who don't mind about customer service. I hope start training your staff including drivers about customer service, none of this would have happened if one of your answered your phones... No one bothers to answer phones so we can place orders and then we get k*#@" service. It was my first and last time visiting your shop.... Even other customers who were waiting for orders inside the shop, complained about the level of service they were getting.