vH
valerie H

1 reviews | Active since Feb 2017

01 Feb 2017, 20:31

horrible service

<p>Today i bought my brand new car and decided to celebrate with debonairs i waited my hour then called to verify if it had left it had the driver calls then asks me since i stay in a flat to come to the road to pick up my pizza iv been orderin fr the bluff branch for many years i call the branch speack to hilton who gets my order wrong and then tells me its a curtasy for the driver to call me to tell me to come to the road to collect my pizza i then explained that debonairs does nt have this policy and explained to hilton that this was nt acceptd and then explained delivery policy for debonairs and he had nothing to say and if i wanted to take it i kust take it up with the head office i explained further that this was ******* and he was nt interested the brand is suffering due to the non service in the bluff branch </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Feb 2017, 12:55
Official

Thank you very much for taking the time to report your experience with our Bluff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)