1 reviews | Active since Mar 2010
Horrible service!!
<p>I ordered my pizza 2 hours ago with 5 calls to the Phillip Nel Branch and they kept on telling me the driver is on his way. I waited more than 2:30 hours the driver pitched 2;45 hours later and refused to let me only pay for the pop-itz as the pizza was hard and cold. The dot was black on presentation and still he said to me he was new he doesn't understand I tried calling the branch 10 times while the driver was there and I have caller id so they knew it was me but refused. Now we went to the branch nobody assisted us and just said we can order again but they are closing. Never again will I eat at Debonairs. Next time I'll rather pick up from Romans Pizza.</p>
Thank you very much for taking the time to report your experience with our Phillip Nel Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Phillip Nel Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)