1 reviews | Active since Dec 2017
Horrible service
I went to debonairs at dayzenza plaza on 06/12/2017@11h45 and the shop was closed but the employees were inside,i went to the door and asked what was happening and no one responded. I decided to call 1023 and ask for their customer care number and they gave me ********** 010, i called that number and i spoke to the manager who gave me a wrong number and refused to give me her name,i called her again thats when she gave me the correct number. So i called that number and i spoke to a Reginah and i told her about the branch in Dayzenza who then took my number and promised to get back to me and she never did.where are we suppose to lodge our complain if their so called customer care does not realy care
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***