1 reviews | Active since Nov 2017
Horrible service
I placed an order online at 17h30 and I paid for my order as well. I called the store immediately after that for confirmation and they confirmed that I would receive my order at 18h20..The store has even closed and I did not receive my meal. I made my family wait for food the entire night. It cost me R200 in calls from my cell phone trying to get my order. I spoke to the manager and he said he would call me in 5 minutes but that was 3 hours ago. Pathetic service. I never wish to deal with them ever again. I want my money back...and I will endeavour to inform the public of the extremely poor and pathetic service from the manager and staff of Debonairs Chatsworth
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***