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Nonhlanhla N
1 reviews | Active since Mar 2016
28 Mar 2016, 11:16
Horrible pizza served
On the 27th around 19:00 when I arrived to buy the triple deck 5 sausage pizza I waited for a while for my pizza and whilst waiting another customer who had ordered a triple deck tikka chicken came in to return his pizza as it was delivered to his house without the chicken in it?? I eventually received mine and went home to find that there were no sausages and the pizza was dry!!!! I did not have the energy to drive back and wait again but I will never use them ever. Seeing how they treated the other customer with no proper apology and firstly saying they will add the chicken on his original pizza until he insisted they make him a new one it was disappointing......
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Debonairs Pizza's replyOfficial
31 Mar 2016, 12:01Hello Mandosy ,
Thank you very much for taking the time to report your experience with our Montclair branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Montclair branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply31 Mar 2016, 12:01
Official
Hello Mandosy ,
Thank you very much for taking the time to report your experience with our Montclair branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Montclair branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)