TS
Tahriq S

1 reviews | Active since Dec 2019

07 Dec 2019, 21:35

Horrible pizza

To Whom It May Concern

I am appalled by the pizza delivered to me from your Athlone branch today. I ordered one of my favorite pizzzas “meat cramdecker” and it was absolutely disgusting compared to all the other cramdeckers that I’ve bought , and I’ve bought many.

Since the cramdecker entered the market I’ve bought it numerous times at many of your other restaurants but today it was by far the worst, the pizza was under cooked hence the dough was raw , the toppings were not distributed evenly across pizza which resulted in some pizza slices not even having toppings, there was a unusual yeasty taste in the pizza and almost no cheese on the pizza. The construction of the pizza was horrid , the gap between the cheese griller and the actual base was so big that there wasn’t much space for anything else on the base. The sauces on the pizza was so overwhelming that I literally had to remove some of the sauce to consume the pizza.

It makes me sad that there is so much competition, Debonairs is just starting to reclaim it’s name and this is the quality of pizza delivered to people. We are not dogs, we are paying customers.

I hope that you are able to look into this matter and your soonest response regarding feedback to this matter would be appreciated.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Dec 2019, 12:08
Official
Hi Tahriq

Thank you for taking the time to let us know about your recent disappointment we value your engagement.

We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team