1 reviews | Active since Jan 2017
horrible horrible service
<p> </p> <p> </p> <p>Hi, </p> <p>I would never return to using your service ever again, </p> <p>Order was placed at 35 Strand Street Cape Town </p> <p>I placed an order at 12:12pm on the 27.01.2017 to be delivered to 19th floor Atterbury House Cape town for 13:45.</p> <p>I called the call centre and spoke to a useless consultant that transferred me to the store where I could not reach the manager, I then had to call back numerous times and was transferred to the stores where they just took my number but did not bother to call me back, </p> <p>After the 4th call I asked to speak to someone high than her then the consultant told me there is no one higher that her that I can speak then she rudely transferred the call to the store. I was out through to the store manager however she clueless and of no help. </p> <p>When I asked her does she expect me to pay for that ****ty service she told me I'm Sorry. </p> <p>Sorry doesn't help that your service is horrible and your staff is unprofessional. </p> <p>Ref: #695572</p> <p>Cell No: ********** 844</p> <p>Regards</p> <p>Zainub</p>
Thank you very much for taking the time to report your experience with our Strand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Strand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
