Horrible food service at franchise fault

Very disappointed with the quality of food I have received.

I have placed an order at 12:58 to be delivered at 17:00 at my apartment. I received a call at 13:37 to let me know they are almost at my location to deliver the food. I have informed the delivery guy that my order is only scheduled for 17:00 and he immediately apologised and said they will send NEWLY MADE food at 17:00. When my food finally arrived at the right time, it was VERY CLEAR that my order was simply reheated and dried out.

This is absolutely pathetic as it was not my mistake and I was provided with food made almost 4 hours prior. Please provide a clear explanation of this procedure guidelines as to how a food company should properly handle this situation.