1 reviews | Active since Jun 2016
Horrible Experience
<p>I ordered a pizza at approximately 18:30, I waited until 20:00 I called the store and I told them that the pizza was late. They apologized and said I must check the sticker when the driver gets to my place if it's black the pizza will be free and that I must not pay for it. At 21:00 the driver called and said he was late I told him I had spoken to the store assistant and he told me to check the sticker . At 21:10 the driver sent me a please call me, I thought that was a bit unprofessional but nevertheless I called him, he said he was at my gate. I went down stairs and I told him he was late, he said he was busy and that he got the wrong address , I said if that was the case why didn't they call me at 19:00 and tell me they got the wrong address. He couldn't respond becouse he knew that was not the reason he was late, I asked him to show me the sticker, I told him I called the store and they told me that if it's late it's free. He didn't want to show me the sticker, he just took off and left me talking. I called the store manager and told him what had happened, I asked were they doing false adverti*****t?he said he was sorry and that he would call me back but never did.</p>
Thank you very much for taking the time to report your experience with our Edenglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Edenglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
