Horrible delivery service ( Even worse 'Managers' )

I ordered a Meaty Tripple Decker on 1 Nov @ 20:35 to which we waited until 21:15 for delivery which has at this point still not been delivered.

I then phone in to inquiries, and was asked if I want to speak to a manager, however got transferred to another agent and only thereafter onto a manager.

Manager ( Julius ) was his name I believe, advised that he will investigate and get back to me in a minute or two. This was now already 21:25..

We then still waited until 21:35 for call, and still nothing.. appalling. 21:55 delivery shows up, pizza cold and the dot is black yet refusing to uphold to policy 4.6 in their T&C's on the 'Hot Fresh or Free'.

Took it upon myself to visit the store to discuss this to which Julius advised "even in the senior position I am in, I can't do any pizza for free. Take the pizza and go or leave it". Also accused me of clearing my call log saying that he called back which he never did, which I would not do either as that could support my case.

So much for company policies and 'hot or not' promises to customers. No 'free' cold pizza, not even a discount for the cold pizza or any compensation whatsoever for waisting a entire hour and a half to still have no food. Really appalling service, really gutted.