1 reviews | Active since Jul 2018
Horrible delivery service
I placed an order at Debonairs pizza Evaton Mall outlet over the phone at 15:07 and spoke to a lady by the name Sebolelo, its now 18:11 and I am still waiting. I called the store 3 times to enquire and I was told that the pizza was on the way, and that the driver would call me since she didn't have his numbers, 3 hours later, dololo and now they are not picking up my calls. They should consider giving their bikes to romans pizza for a service much much better than this.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***