AG
Anel G

1 reviews | Active since Dec 2016

02 Dec 2016, 08:49

Horrible delivery service

<p>I placed an order with Debonairs Pizza Vaal Mall on 01-12-2016 at 19:37, and hour later 20:37 i phoned them to ask when the pizza will be delivered, they then informed me that it takes an hour to an Hour and a half for delivery so i waited another 30min, just before 21:00 i phoned them again and there was no answer so i phoned again and got a Voicemail that said "you have reached us outside of our business hours" so.. there was nobody who contacted me and the store was closed, i then had to go to the 24/7 garrage to go and buy buns and ham, went to bed and the 3 HOURS LATER at 22:30 i recieved a phone call to say my pizza is here.... so i told them to keep their pizza, Who wants to wait 3 HOURS for food ???</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Dec 2016, 15:46
Official

Thank you very much for taking the time to report your experience with our (Vaal Mall) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)