RC
Rashaad C
1 reviews | Active since Mar 2019
01 Mar 2019, 11:24
Horrible Debonairs Rondebosch Pizza delivery
Last night at around 20:13pm we ordered a pizza from Debonairs Rondebosch, it was not at all up to their usual standards of delivery and food quality. We phoned multiple times, NO ANSWER. After about 3hours at 23:16 the pizza came and was ice cold and rock hard. There was not enough toppings nor cheese. Contact ********** 989 if you can sort this matter out. Because that was unacceptable. I didn't finish the pizza
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Debonairs Pizza's replyOfficial
05 Mar 2019, 16:30Hi Rashaad
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply05 Mar 2019, 16:30
Official
Hi Rashaad
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***