1 reviews | Active since Oct 2019
Horrible Customer Experience & Service
Last night I have received the absolute worst service from this debonairs, I was over charged. The debonairs is around the corner from my house (10min drive) but it took 30min for my food to arrive. I ordered a special 5x Medium Pizza for R224.90 (online deal) I was charged R249.90. The food arrived cold, the packaging doesn't have the red or the black dot on as usually, I guess it is because it was in special packaging. The special packaging was damaged. When I tried to lie a complaint with the store, they gave me bull**** stories and excuses. I will take this complaint further than just with customer care as I feel Debonairs policy is if the food is cold, it is free. The packaging was damaged and I was over charged.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***