1 reviews | Active since Nov 2021
HORRIBLE CUSTOMER EXPERIENCE - ORDER ***3 CROYDON BRANCH
The worst experience I've had in a really long time. - An incorrect order was delivered (I paid for 3 pizzas and they delivered only 2) - We waited for more than an hour and a half for the delivery and it was wrong - After numerous phone calls - Every person I spoke to told me NO THE SYSTEM IS ONLY SHOWING 2 PIZZAs when I clearly have evidence that I've paid for 3 - The driver had the receipt which clearly stated 3 and even then he tried to argue with me - I reached out through Twitter (sent them screenshots of my order and what was paid) - I HAVE YET TO HEAR FROM "THE TEAM" - I was told over the call that no managers were available and after my last call they put me through to an Area Manager (Sharon) after I had asked for their operators details so that I may send my complaint to Famous Brands - she then proceeded to give me a **** email address. NO compensation, NOTHING was offered for the inconvenience - all the stress i had to endure for purchasing their product - Rather just stay away and don't use the app - apparently the orders you are confirming and paying for does not reach them.
