NR
Nadia R

1 reviews | Active since Mar 2012

04 Mar 2016, 17:35

Horrible Attitude

Upon answering the phone, Nathan already sounded annoyed and itritated at taking the call. After I asked whether he had a card machine for deliveries he was rude and said that he did not and had already placed the order so I have to make a plan for cash. He said that the only other way was credit card. I told him that I do in fact have a card that is international and always goes through as credit card but his response was that if it is not a credit card, it won't work. He wasn't even willing to try it. Then he left me on hold. When I phoned back to say I wanted to cancel my order and won't order from them again he simply said bluntly \that's ok Mam\" and put the phone down. Really really bad service. "

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply07 Mar 2016, 08:27
Official
Hello N23vR,

Thank you very much for taking the time to report your experience with our Boord branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)