1 reviews | Active since Jun 2013
Horrible and Very slow service
<p>Good day,</p> <p> </p> <p>I have had a terrible customer service experience with Debonairs Pizza, Protea Glen Mall. Around February 2016, I tried to place an order and was told that they don't deliver after 6pm, because they don't have enough drivers. I was left amazed because this was a first from Debonairs and I just left it at that. Yesterday, the 27th June 2016, I managed to order at 17:30 for delivery successfully and was disgusted when the order was delivered 3 (three) hours late. I called the shop to follow up, and the guy onthe phone told me that it was on the way already and that they were very busy and that they only had 2 s******s. I'm disturbed by this as this I know is not policy at Debonairs in general but practices as Protea Glen Mall. Orders normally take max 40 minutes, but 3 hours??</p> <p> </p> <p>Kindly address this with management as is it uncalled for and very unprofessional. Debonairs Glen mall is the worst of all. I will be boycotting them and will let anyone close to me know of their pathetic service, until this wrong practice is addressed.</p> <p> </p> <p>Unsatisfied customer,</p> <p> </p> <p>Sebo Dipholo</p>
Thank you very much for taking the time to report your experience with our Protea Glen Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Protea Glen Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
