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Palesa M

1 reviews | Active since Dec 2017

01 Dec 2017, 18:24

********** service- Debonairs Auckland Park

Debonairs Auckland Park has the worst management and staff detail. After waiting two hours for a pizza that subsequently never arrived and 6 phone calls to the store the manager told us to speak to the driver and not bother him as he doesn’t deliver pizzas. WOW! #unreal #pizzadelfornofromnowon

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Debonairs Pizza
Debonairs Pizza's reply16 Jan 2018, 13:24
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***