JN
Jaclyn N

1 reviews | Active since May 2016

28 Nov 2016, 12:40

hopeless

<p>I placed an order to have pizza delivered to my hotel room which was 2 minutes away from karaglen debonairs, I received my pizza an hour and a half later firstly, secondly I requested a card machine which wasn't brought to me so the pizza had to be held back until I received it to pay. Lastly the pizza's were ice cold, the chocolate pop itz were all messed up and the garlic ripper was not heated all the way through, we asked the driver to take it back and he looked panicked as he was running late and didn't want to take it. The whole meal went straight into the bin.</p> <p> </p> <p>This is totally not okay.</p> <p> </p> <p>not my first bad experience from you guys </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply29 Nov 2016, 10:23
Official

Thank you very much for taking the time to report your experience with our Karaglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)