Highly upset costomer

Good day,

I am highly upset with the service I received from your Mokopane Debonairs Franchise in Thabo Mbeki Drive.

I received a voucher for R50 off on 6 August 2018 for my birthday that was on the 10th of August. In the SMS it states that the voucher expires on 6 September 2018. On Wednesday 22 August 2018, I decided to order dinner for my family and to use the voucher. I ordered online and tried several times to use the voucher code, but no luck.

I then downloaded the app to see if that made a difference, but still no luck. There was just an error message that displayed that said that the code could not be used at that time and I should try later. Well, I tried later and later and later and the whole day and eventually placed the order for collection and hoped that the Manager at the restaurant can help me.

On my arrival at the restaurant, I was eventually helped by a lady. I explained my problem and showed her the voucher code. She then cancelled my order I placed online and asked me to re-order and insert the voucher code again. I did it again and still, the voucher was not accepted.

I asked to speak to the Manager. The lady called the Manager, who did not come to speak to me, she just told the lady to tell me to come back the next day and buy something else and use the code then. With my food standing right next to me on the counter, I got upset with the fact that I can't use the voucher now, I must come back the next day to try again and buy MORE food??

I then asked her again to speak to the Manager. She went back again and called the Manager. I had to wait again. After a while, the Manager came out and stood right in front of me taking a phone call. I waited... When she was done with her call, I told her exactly the same things I told the previous lady. I tried to place the order again and I tried to use the voucher again and STIILL - no luck. She told me I have a 'network issue' and that I should come back the next day and order something else. I mean really?? I told her that there is nothing wrong with my phone and that the problem is on their side. I placed the same order again right there and showed them it is not on my side!

I paid the full amount and couldn't use the voucher, as the Manager couldn't just make a plan for me to use the R50 voucher. She kept on telling me that the voucher is only when you order online... I placed the order right in front of her... ONLINE!!! I told her that they will NEVER see me again and that it blows my mind that they can do absolutely nothing for me? She just looked at me and said nothing and handed my food to me and turned around and went back to her office at the back of the restaurant.

What is the use of the R50 voucher, if it can't be used when you need/want to use it? I don't order food every day and to our family, it is a big luxury. To tell me that I have to come back the next day and buy more food for me to use the voucher??

I know this is a long complaint and all of it for only R50, but for me, R50 is still a lot of f money. If I knew I had to pay the full amount that day, I would rather have gone to a different and cheaper restaurant or made food at home for cheaper.

Highly upset customer,

Madelein