Highly Disappointed

Dear Debonairs Team,

I'm writing to express my extreme disappointment and frustration with my recent order, which was delivered over 3 hours late. Despite my repeated calls to the restaurant to inquire about the delay, the order finally arrived in a state that was unacceptable.

The taste of the food was disgusting, and upon inspection, I noticed that some sauces were missing. The Triple Decker pizza, which I was looking forward to, tasted stale and had a rubber-like texture - completely unacceptable for a product of your brand.

To make matters worse, my order was incomplete. I did not receive the crushed chili tub and the cooldrink that I had paid for.

I could not trace the driver on the app and I was the one who bought airtime and called the Comaro/Oakdale branch. Three Hours for an incomplete order is completely unacceptable.

Given the circumstances, I would like to request a replacement order or a full refund. I hope you will take immediate action to rectify this situation and ensure that such incidents do not recur in the future.

My order details are:

- Order number: *** - Date of order: 27.06.2025

I look forward to a prompt response and resolution, you can call me on *** and I do not want to here any stories

Sincerely, Ntokozo