LS
Lydia S
1 reviews | Active since Jun 2019
17 Jun 2019, 10:15
Half Ingredients
On the 16th of June I ordered a half half cram decker pizza online at around 19h00 which amounted to R164.95 and asked for deliver, on delivery my husband went to pick up the pizza downstairs, gave an extra tip without being aware that it was a wrong deliver and brought it up. I dished the pizza for us and realised the ingredients was half, no cram crust was attached to the pizza, the pizza was a normal half half triple decker which is much cheaper than the cram decker! I then tried calling the shop but couldn't get hold of them. I am utterly disappointed in their service!
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Replies (2)
Debonairs Pizza's replyOfficial
17 Jun 2019, 14:25Hi Lydia
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,
Debonairs Pizza's reply17 Jun 2019, 14:25
Official
Hi Lydia
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,
LS
Lydia S's updateReviewer Update
23 Jun 2019, 11:04Since my initial complaint exactly a week ago I'm still waiting for proper feedback. Debonairs headoffice called me on Wednesday and asked if the relevant store has gotten in touch with me but still no response what so ever. Clearly this experience shows me as a valued clients of debonairs that my voice matters not. I remain disappointed!
LS
Lydia S's update23 Jun 2019, 11:04
Reviewer Update
Since my initial complaint exactly a week ago I'm still waiting for proper feedback. Debonairs headoffice called me on Wednesday and asked if the relevant store has gotten in touch with me but still no response what so ever. Clearly this experience shows me as a valued clients of debonairs that my voice matters not. I remain disappointed!