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klinton P

1 reviews | Active since Nov 2016

07 Nov 2016, 12:17

Hairy Pizza - Debonairs Phoenix Plaza

<p>On Saturday , i called in to Debonairs Phoenix Plaza to order a pizza. i ordered the new 5 sasuage triple decker pizza. My gf , who is currently pregnant was enjoying her food when she suddenly noticed a long strand of black hair stuck to the cheese in the pizza. she threw up instantly. I called in to the plaza branch to complain to the manager, his name was "Attender" he told me he will call me back just now , i waited an hour and a half for is return call but was nothing, i called him back again, then he said he will call me back in 2 minutes, he then called, told me he is going to send me another pizza with a 25% discount, i told him no, i lost my appetite and i want a refund, he said he will send his driver through with it, i waited for another hour and no one came to me, i eventually jumped into my car , with my gf, and went to the phoenix plaza Debonairs. There i met Attender who wasnt very helpfull, and had this stupid smerk on his face while he refunded my money, he said he sent his driver which was all bull****, because his driver was seen by myself and my gf, delivering around the area close to my home.</p> <p> </p> <p>I told him i am disgusted with his management s****s, his poor service and i am going to plaster this on social media , the problem with franchise take aways in indians areas, they do not keep to the same standards as white areas. This is horrible, i dont think my family will order debonairs in a long time, certainly not from the Phoenix Plaza Branch.</p> <p> </p> <p>Horrified what else we may have consumed while not paying attention to the food that comes out of Debonairs</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply12 Nov 2016, 12:47
Official

Thank you very much for taking the time to report your experience with our Phoenix branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992