IW
Ismaa'eel Wagiet
1 reviews | Active since Mar 2013
17 Sept 2015, 19:57
HAIR IN PIZZA
I ordered a pizza last night. I occasionally order from Strand Street when I work late at the office. Last night I ordered their new Cheesy Crunchy Crust and noticed that there was a strand of hair in the pizza. At first I thought it came from me but when I tried to take it off I noticed that it was baked into the crust. I called the Strand Street Branch and left a message for the manager to return my call with one of the staff members and also on his answering machine but no-one bothered to call back.<br> <br> I was disgusted by the hair in my food and what makes matters worse is that I also received very poor service. Not impressed
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Replies (1)Debonairs Pizza's replyOfficial
18 Sept 2015, 09:07Hello iwagiet,
Thank you very much for taking the time to report your experience with our Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply18 Sept 2015, 09:07
Official
Hello iwagiet,
Thank you very much for taking the time to report your experience with our Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
