TB
Taneel B
1 reviews | Active since Jun 2019
11 Jun 2019, 18:15
Hair in my pizza.
Ordered a tripple decker chicken pizza. Delivered on time. Started eating and about to take a bite of pizza noticed a hair in-between the layers that didn't belong to me! Yuck! Definitely won't be ordering anything more from them.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
13 Jun 2019, 15:57Hi Taneel
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply13 Jun 2019, 15:57
Official
Hi Taneel
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***