TN
Tintswalo N

1 reviews | Active since Nov 2015

07 Nov 2015, 20:24

Hair found in pizza

My name is Tintswalo Nyalungu. i found hair in the pizza i ordered from Debonairs Pizza Boulders. i informed Debonairs months ago and i still haven't received any feedback<br> <br> I also received a call from Debonairs Boulders in concern with the issue where I found hair in the pizza I ordered. Debonairs Boulders (Sibongile) called me the 31 of March saying they will not take further action with regard to my complaint. I am not happy that I paid so much money for the pizza and worst part I consumed some of the hair that I found in the pizza. <br> <br> I feel like I was not helped at all by Debonairs customer care and I will never buy products from any Debonairs any related franchise. I hold Debonairs liable for any health scare l may incur due for the consumption of the hair. <br> <br> I now assume that Debonairs is not hygienic and they do not give good delivery service. I find their negligence unacceptable and hold them accountable.<br> <br> This is not right. If they start putting hair as an ingredient they must say so.<br> I also have pictures and the conversations that i had with Debonairs Customer care as proof of the incident. <br>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply08 Nov 2015, 10:00
Official
Hello Tintin_NLG,

Thank you very much for taking the time to report your experience with our Boulders branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)