Great Online Experience Poor Branch Customer Service

<p>I've been a staunch supporter of Debonairs for years, offline when I place orders and online when I have had orders delivered to me. But never have I been brought to a point of conviction that I would one day get very appalling customer service(the lack of it) I place orders randomly from the Debonairs around my location. So today I decided to try out the Norwood branch, completed payment as usual and as per usual waited for confirmation, I then received a call from one of the cashiers. She confirmed my order and then told me that they do not deliver in Berea, I then told her that is not the information displayed on the online order website and this was her response "the online order tells you anything it wants"- For a guy that uses the online service and accustomed to good service this was shocking and I let her know that immediately. Then comes the manager,(didn't get his name) and he as well repeated the same rhetoric, of which I also let him know that still I have already paid my order in full, and expect that if there needs to be a problem solved, they should fix it, its not my problem. Here is a few of the responses that stood out, as irate as I was. "I will not deliver your order to Berea" and "We deal with these issues all the time" thing is the point when he got to the part that I need to send an email to the store, let alone with a gmail address, I told him point blank I would have none of the runaround. He then said they will refund the money as soon as I send an email, and I questioned how soon is soon? (Call Dropped-Like Literally was the response that I got) The manager then has the nerve to call me 3 times, to then accuse me with no apology whatsoever...... Of dropping a LANDLINE to cell phonecall. As far as customer service this has been my worst ever experience ever, and as a person who not used to this kind of treatment I cannot describe it as any less than appalling. If this is a recurring problem why not solve it? If what they say at Norwood is true then why does the app or the online order request detail of my location? These are all structural problems that I expect a company as good as Debonairs to be on top off, not the opposite of very poor customer relations and structural problems going along and not being fixed. I have since sent the "email", now I await the delivery of the promise. Which is money back in my account.</p>