1 reviews | Active since Jun 2017
Goodbye good service
So I go online to order from Debonairs as Im not sure which one delivers in my new neighborhood. The site lists the the branches for me and I select Lambton order and receive confirmation email and sms. 50 min later I call on ********** to enquire and i am told that my order has already left with the driver.... 30 min later no pizza 3mon later now total waiting time is at 1hour 25min Iget a call from a lady who tells me lambton does not deliver in my area?????? Wow. Call disconnects as i ask her why was i told my order had left with the driver 30 min ago....she does not call back.....Extremelly disgusted at the level of service. Order number ********** 8?
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***