Good day, Hello Peter Let me first apologize

Good day, Hello Peter Let me first apologize. I know this is not where I should report. As much as I love waterfront. I think you can assist me in this situation. I am just going to share the email I wrote. Request for Refund I was at waterfront Debonairs I ordered a pizza at 14:07, Order #226, with ***. The cashier, Mhlaba Nandipha, assisted me. Unfortunately, after waiting for 1 hour and 30 minutes, I decided to request a refund at 16:35. The supervisor on shift refused to provide a refund, stating that I should wait regardless of the duration. Frustrated by the situation, I left the receipt behind, resulting in a loss of R49.80. I kindly request a prompt response within 7 days. If I do not receive a response, I will have no choice but to take further action. Regards, Bala ***