NZ
Nomathemba Z

1 reviews | Active since Aug 2019

07 Aug 2019, 11:25

Glass in my pizza - Cut my palate

Good Day,

I trust that this e-mail finds you well.

I purchased a real deal "Spicy Chicken" was running late and decided to have my pizza at the restaurant. To my surprise as take when I took a bite into a slice, a piece of glass cut my palate because according to one of the waiter's apologised and informed me that the bottle they used of the sauces was broken and that is where the broken glass came from. Hence again I was in a hurry and did not have time to request for a manager and complain. I hope you understand the severity of this incident. Luckily for me , I did not swallow the content as it would've caused damaged to my entire digestive system. I got my money via cash however it was paid for by card. I do not have a receipt because your stall has a mentality of not giving it back to the customers when collecting one’s order. I am actually really upset now that I am reflecting… Your urgent response will be appreciated and hope that nobody else was affect today or in the future because of your staff’s negligence!!! I got a call in last week from the manager who requested that I come in for him to compensate me and I honestly and

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply12 Aug 2019, 12:37
Official
Hi Nomathemba
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that the matter has now been resolved.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 
The Debonairs Pizza Team 
Customer Care Line: ***