CG
Chantal G

1 reviews | Active since Dec 2016

04 Dec 2016, 18:56

Girls go to bed hungry because pizza delivered almost 2 hours later

<p>I placed at telephonic order at 18h50 delivery arrived at 21h00 by then my daughters had to gone to be d hungry. I called numerous times to follow up on the delivery and was given different excuses. See the pic of the condition of the sub that was delivered looked like it it was cut...this is the second time that I've experienced this bad service with Debonairs Malvern . I'm really disappointed they should not offer delivery if they are going to deliver almost 2 hours later. was told that the area manager would call me the next morning to address this issue but nothing has happened instead I had to call to follow up and then I'm told that there are terms and conditions about getting the pizza for free of the dot is black .</p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply05 Dec 2016, 09:06
Official

Thank you very much for taking the time to report your experience with our (Malvern) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)

Debonairs Pizza
Debonairs Pizza's reply05 Dec 2016, 09:07
Official

Thank you very much for taking the time to report your experience with our (Malvern) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)