GA-RANKUWA DEBONAIRS

On Feb 14th 2020 I ordered a pizza online order number ***3 and I couldn't track it as the system failed .The order was placed with my daughter's phon *** as her number is already registered with their app. I called customer care after having had to place that order for an hour. I dialed the Garankuwa shop as the order was to Garankuwa Debonairs , the customer care response when she answered was "Garankuwa Debonairs Hello".. I explained that I have placed an order and it's taking long to deliver. She says to me she cant see the progress as she is not at the shop she is just a consultant. I then asked her why did she then answer her call that way ? She said it's protocol . She later promised the shop will call me and that was the end of that call.

I never received that call from Debonairs, instead their driver called me around 9pm after placing that order from 6 pm. The pizza came and I asked the driver why did it take so long. He explained that orders are not separated from the system for walk ins and online . So it took them long to prepare as the shop was full. I then asked to see the creamy chicken order I placed to my surprise it was roasted chicken. It was very cold. I asked the driver" WOULD YOU PAY FOR THIS "? He said it straight up NO! I then asked him to take back the order with him. I ordered again, Feb 15th 2020 telepathically using *** number but still used my daughters cellphone Amogelang Moteane *** as like I said she has the app. Again the order was placed 7:40pm and was assured that it will be delivered within an hour that is 8:40pm . I explained to her that I had an incident yesterday can history not repeat itself. By 7:20 a driver called me asking for directions with the shops landline number and I gave them to him. Again after 10 minutes the shop calls and asks for directions , I get annoyed because the time spent on the phone clearly shows they are still at the shop. Another issue why call me twice for the same question? I told him to be by my house within 10 minutes. He then changed his attitude and tone and told me they are going to cancel my order! As to the reason why I have no idea. The order never came to this day. I am so hurt and disappointed by the treatment received . Not only did it affect me emotionally but financially as well . Calling their shop and logging on the internet cost my pocket. Garankuwa Debonairs needs to train their staff on how to treat customers for service delivery no matter how hectic or busy it gets and some of their drivers to be professional. My contact number ***