WS
Wesley S
1 reviews | Active since Aug 2010
01 Apr 2016, 21:58
Full order not made
I placed my order by telephone (which took a while as the person who answeredthe call couldn't understand a word I was saying)<br> <br> 25 minutes later u left home to go fetch my order and the order was incomplete. Clearly the daft person on the phone who took my order has a relative that works in the kitchen that can't read. <br> <br> The mistake was realised they rushed the missing sub which tasted rushed. <br> <br> Totally shocking service from a massive brand.<br> <br> Order number was 121.<br> Invoice 28675<br>
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Debonairs Pizza's replyOfficial
04 Apr 2016, 11:32Hello woolarz,
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply04 Apr 2016, 11:32
Official
Hello woolarz,
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)