From Bad to Brilliant Service

I had a very bad experience with a cashier who accused us of causing noise at the shop last week Thursday. The way she scolded at us was very inappropriate meanwhile her colleagues right behind her in the kitchen were the ones who did not have much to do and made a lot of noise in conversation. I raised this with her manager who apologised (and had another cashier apologise on her behalf too) although they did not give me the girl's name as they wanted to 'protect' her. The manager on duty then went out of her way to ensure that we were happy and taken care of. Just goes to show that one rotten potato in the bag can ruin the whole experience but not all the potatoes are rotten. I would like to thank management and the other cashier for handling this matter professionally and did not give us attitude in anyway. That other cashier though needs to be spoken to and trained on customer service.