Free delivery NOT FREE
Debonaire pizza, mega city umlazi branch is charging delivery fee for a distance that is 2,3 km from the restaurant and an order for R125.
According to the cashier this is a new policy that all deliveries are now charged in this branch...However Debonair pizza prides itself with the free delivery policy if one orders for R50 and above with a distance no more than 5kms from the restaurant.
This is disheartening as Umlazi is a township and predominantly occupied by black people which makes me question why our service is different to those in suburban areas when our money is the same!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***