1 reviews | Active since Sept 2013
Free delivery in 90 minutes
Free delivery service does not mean much if you are needing to wait 90 minutes for your order. Totally ridiculous. Phoned twice only to reach thier contact center that transferred me to the store with no answer. Decided to visit the store myself to check what the hold up is only to be greeted by staff waving their phone at me saying is hasn’t rung at all. Terrible client service. Store was completely empty yet it took 90 minutes for a pizza to reach our home which is less that 5 minutes away. No apology what so ever. I even have sms’s confirming my order to when it was delivered.
Hi Caryn
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Caryn
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***